Delivery Information

COVID-19 UPDATE
Royal Mail are doing a fantastic job in delivery parcels under extremely difficult circumstances, however their delivery times have increased. This means if an item should have been with you in 2 days, it's taking over a week.
Please allow at least 10 days for delivery and before getting in touch asking where your order is. You will receive an email of when I have dispatched the item, this means when I post it in the box or take it to the post office. The 10 days start from the next working day
Thank you again for your patience and support 
Local deliveries (PE1 to PE9) have restarted and will be door step, non contact drop offs. These are subject to a minimum order of £5 and will be delivered on Wednesdays (order Tuesday before 5pm) and Saturday (order Friday before 5pm) Please let me know of any delivery instructions (including safe places to leave items) in the notes at the checkout

 

I know if you've ordered something online, you want it as soon as possible, especially if there is a tea shortage at home. That's why I have a few options which I hope suits everyone:

Free delivery you say?

Yep, all UK orders over £25 will receive for free standard delivery. Standard delivery is fulfilled by Royal Mail (2nd Class) and I (or my mum!) aim to dispatch all orders within 1-2 working days, quicker if I can. Please allow between 3 days for delivery

But I need my items quicker than that

If you definitely need your items by a certain day, please contact me before placing your order. I can look at Special Delivery rates, but this all dependant on weight and when you place your order, so I can't have a pricing rate. Unfortunately, I cannot offer Saturday delivery at present

I was listening, but what are the options again?

To keep my postage rates as competitive as possible, I have introduced a new lower price for smaller items. This stops me having to refund the difference (fees from PayPal I don't get back 😔) Plus if you're only ordering a few taster bags, you aren't stung for higher postage

UPDATE APRIL 2020 - These rates are set not only by the weight, but the thickness of the item. So if it doesn't fit in the large letter boxes, then it will go to the next category (small parcel box)

For UK delivery, the rates are:

Standard Delivery Large Letter (fulfilled by Royal Mail 2nd Class) - orders under £25 - £2

Standard Delivery Small Parcel (fulfilled by Royal Mail 2nd Class) - orders under £25 - £4

Standard Delivery (fulfilled by Royal Mail 2nd Class) - orders over £25 - FREE

NOTE: for some reason, my website likes to charge £6 if you have ordered a mixture of taster bags and standard bags and it's under £25. If that happens, do not worry, I will refund you so you pay no more than £4

I know where you live (not in a weird way) and I live near you too. Can't I come and pick up my order?

You are more than welcome to come and collect your items from me, or if you live within post codes PE1 to PE9, mum can even drop it off to you. Please Contact Us before placing your order, so I can ensure you aren't charged postage and between us we can work out a date

But I don't live in the UK. What about me?

I do provide delivery outside the UK, but costs vary depending on country and there are some countries we don't deliver to. Please contact me before ordering to find out more